IT OFFICER

Information Technology Officer performs a critical role in supporting and managing the Company’s computers systems, equipment and providing support services.

The IT Officer role is responsible for supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the Company’s strategic plan & IT plan.

• Provide first point of IT Support contact for all staff.
• Installing and configuring computer hardware operating systems and applications.
• Assisting staff or clients to help set up systems or resolve issues.
• Troubleshoot technical issues for resolution and/or escalate to supplier or partner organizations as required.
• Log all incidents and service requests in designated Helpdesk system.
• Manage Helpdesk planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Ensure system and data security is maintained at a high standard, ensuring the integrity of the network is not compromised.
• Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
• Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
• Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.

• Display confidence with well-developed written and verbal communication skills.
• Communicate well with staff and suppliers, exhibiting excellent listening skills.
• Demonstrate high standards of professional behavior when dealing with suppliers, staff and clients.
• Ability to investigate issues and requirements and identify and priorities appropriate solutions.
• Ability to adapt and adjust to changing processes, constantly seeking process improvement.
• Ability to work in flexible hours when required.
• Ability to maintain detailed and accurate records.
• Assist other employees in use of various technologies.
• Demonstrated interest in technology advanced within the firm

• Relevant IT/industry experience and/or qualifications in Windows Server, Windows 7 & Microsoft Office. Demonstrated understanding of IT Management.

• Minimum of three (3) years working experience in IT System Support
• Experience within a financial / accounting IT package.
• Experience with any of the following: Microsoft SharePoint, Microsoft Exchange Server, Microsoft QL Server, Microsoft Lync Server, Tally Accounting, Group Policy, VMWare vSphere.
• Relevant IT degree or industry experience.

• Company salary scales apply at competitive levels